Escambia-Santa Rosa Bar Association
Part-Time Lawyer Referral Service Coordinator
POSITION SUMMARY: The Escambia-Santa Rosa Bar Association (ESRBA), a member-based organization located in downtown Pensacola, seeks an enthusiastic, detail-oriented, customer-focused, part-time lawyer referral coordinator. The ESRBA’s Lawyer Referral Service (LRS) helps finds a qualified attorney for people in need of legal services. This position is instrumental to our commitment to the community, participating members and the attainment of organizational goals. The lawyer referral service coordinator must have strong listening skills and demonstrate empathy when dealing with callers. Candidates for the position must be computer literate, able to learn new software, and be familiar with basic accounting. This is a shared, rotating position (one week on, one week off). This position also performs general office operational functions as typical in a small, three-person office. The position reports directly to the executive director.
PRIMARY RESPONSIBILITIES
• Establish customer service as a first priority
Assess the needs of callers to the LRS line and make referrals as appropriate, matching the callers’ needs and the areas of practice of LRS participating attorneys
• Return all calls recorded on the LRS answering machine in a timely manner (24 hours excluding weekends)
• Respond to all written correspondence (email and mail) pertaining to requests for referrals
• Email (or mail) monthly LRS statements
• Update referral cases based on monthly statement responses
• Inform the executive director of any anticipated commissions
• Maintain accurate, updated LRS records, including historical data for reporting purposes
• Manage LRS attorney renewal processes
• Provide LRS statistics and reports as needed and required
• Work with the executive director to develop promotional materials
• Participate in regular office operations, including but not limited to:
o Entering daily deposits into QuickBooks and maintaining back up records
o Creating invoices as needed and required
o Maintaining accounts receivable files, monitor outstanding invoices, and send payment reminders
o Preparing mailings and periodicals for distribution
o Participating in the successful implementation of Association events
o Participating in the maintenance of a safe and clean office
ADDITIONAL DUTIES
Provide support for the executive director, executive council, foundation and committees as needed or requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
• Proficient in computer-based information systems, including Word, Excel and Outlook
• Comfortable with learning new software and systems as needed and required
• Excellent, professional verbal and written communication skills
• Strong planning and organizational skills
• Keen active listening skills to accurately respond to inquiries, concerns, and requests
• Attention to detail and ability to self-audit work
• Ability to handle multiple priorities and meeting deadlines
• Ability to take guidance and work closely with staff, members and volunteers to maintain accuracy and consistency in record keeping and database management
• Ability to competently report on membership and program-specific engagement and revenue
• Ability to exercise discretion with confidential information
EDUCATION/EXPERIENCE:
Bachelor’s degree in business administration, communications, hospitality or a related degree from an accredited university. Experience working in a customer-centric environment. Equivalent combination of education and experience may be considered.
WORK ENVIRONMENT
This job operates in a standard professional office environment. Events and meetings may take place offsite and are occasionally held after normal business hours.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made available to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type; and to see, talk, and hear. The employee may be required to reach with hands and arms. The employee is frequently required to stand, walk, and occasionally required to stoop, kneel or crouch. The employee may occasionally lift and/or move up to 15 pounds.
COMPENSATION AND HOURS:
The Lawyer Referral Service is operated from 9:00 a.m. until 1:00p.m., Monday through Friday. This is a shared, rotating position (one week on, one week off). Wages paid based on 20 hours per week. The pay for this position is $11.25 an hour.
This position is open until filled. Please email a cover letter and resume (required for consideration) to Jeff@esrba.com or mail to:
Jeff Nall
Executive Director
Escambia-Santa Rosa Bar Association
216 S. Tarragona Street, Suite B
Pensacola, Florida, 32502
Valid identification, transcript(s) and background check required.